Administrative & PA

 

Reliable, behind-the-scenes admin & PA support to help lighten your workload and bring more ease to your day.

 

• Email inbox management and organisation
• Email drafting and template creation
• Research, data collection and data entry
• Document and template preparation, creation and formatting
• Digital filing and file organisation
• Travel planning, bookings and itineraries
• Wholesale customer support and relationship coordination
• General administrative support tailored to your needs

Customer/Client Support

 

Thoughtful, professional communication to ensure your customers feel supported, heard, and well cared for.

 

• Managing customer enquiries via email or other platforms

• Response drafting

• Call-out preparation and script creation

• Maintaining organised client records and contact databases

• Follow-up, outreach and ongoing correspondence

• Escalations and resolutions

• Customer service templates e.g. FAQs

• Collecting customer feedback, identifying common pain points and offering solutions.

Marketing & Content Support

 

Practical support to help your marketing stratergy feel manageable and consistent.

 

 SOCIAL MEDIA:

• Content planning and scheduling

• Caption drafting

• Content creation aligned with your brand

• Engagement support

 

 WRITTEN CONTENT:

• Proof reading
• Newsletter creation and scheduling
• Blog drafting and formatting
• Email drafting and templates
• Email flows and basic automation support

 

...And More!